VictoriaDomCare Quality Standards

VictoriaDomCare aims to provide the very best service to our customers. We approach the task in a number of qualitative ways. All our customers are treated individually with their own personalities, interests and medical care requirements. That’s why the domiciliary care we deliver is person-centered and tailored to meet the exact needs of you or your loved one. We are dedicated to working with our customers, their families, doctors, hospitals, pharmacies and other healthcare organisations to provide the best package of care in the home.

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Thorough selective recruitment procedures, every potential new member of staff has to provide two referees, undertake a face to face interview, and all new staff being offered a position are then subject to an enhanced DBS check (previously CRB), Protection of Vulnerable Adults (POVA) screening and completion of a health questionnaire.

Once selected and offered a position with VicoriaDomCare, we then provide our new recruits with long-term ongoing support as follows:
• Extensive induction programme, mentor shadowing before allowing new Care Support staff to carry out any home care services
• Extensive training programme with ongoing refresher courses to ensure all staff retain, maintain and develop their caring skills
• Twice yearly visits (more frequently if necessary) to all homecare service users by senior members of staff to check on the quality and appropriateness of the home care service
s being provided.   These visits enable us to pick up on any problems or concerns and resolve them quickly and efficiently
• Annual questionnaires to enable our home care service users to tell us "how it is" for them. The results of the questionnaires are presented to our Board of Trustees and are also used to plan further training and development programmes 
• Regular one to one staff supervision and annual appraisals
• Regular staff meetings to discuss general topics around home care and good practice
• Regular newsletters to ensure all staff are up to date with social care news and what's going on at VictoriaDomCare. 


VictoriaDomCare Home Care Quality Recognition:

We have been inspected by the Care Quality Commission as 'Compliant with the Regulations' and been rated "OVERALL GOOD".  This is their way of saying that we met all the legal requirements regarding the quality of the service we deliver. The link to the most recent report for each area we cover can be found at the bottom of this page. Previously, when they used a star rating, we were awarded their highest classification of '3 Star Excellent Service'.
We were also shortlisted and awarded by the Pride of Stratford 2016 for Carer of The Year with regard to the quality of our services.

VictoriaDomCare Care Quality Commitment:

VictoriaDomCare is committed to providing quality home care services to people with care needs and quality respite care services to home carers.
Our ethos is to help and support those in need of home care services in any way we possibly can with an approach that is both professional and sympathetic whilst at all times maintaining the dignity and self-respect of our customers. Quality is the key to everything we do and everything we stand for so please rest assured you're in safe hands at VictoriaDomCare.


VictoriaDomCare
CQC Inspection took place on

11 November 2017

Read the report